Frequenty Asked Questions (FAQ's)
Why shop here? What if I can’t find what I am looking for?
We work with vendors that can provide you with a full spectrum of compliant products if you don’t see what you need on the store. Email: RCole@ampmspecialties.com or visit https://shop.ampmspecialties.com/richcole/
Who do I contact if I have a problem?
Simply email Melissa@ampmspecialties.com and our team will get back to you within 1 business day.
Who can I reach out to if I need help selecting products?
If you have questions or are having difficulty finding the right products for your needs you can email RCole@ampmspecialties.com . Please be sure to include all contact information in the email and a general description of what you are looking for and how many of each item.
How do I begin ordering?
As soon as you have selected the item(s) you wish to purchase follow these simple steps:
- Click the “Add to Cart” button to add an item to your cart.
- Click “View Cart” to preview and/or adjust your cart contents.
- When you’re done shopping, click the “Check Out” button.
- Enter your billing and shipping information and submit the order to us for processing.
That’s it!
Are my orders secure?
To protect our customers against credit card fraud, we provide secure online ordering using advanced encryption and industry standard Secure Sockets Layer (SSL) technology. SSL works by scrambling your name, phone number, credit card number and order information.
How are products shipped?
All items are shipped ground unless otherwise requested. If you have a firm in hands date and/or require expedited shipping, please notify your sales rep.
What if I enter an incorrect address?
Orders returned by FedEx will incur a $25.00 bad address fee. Orders will be reshipped once an updated address has been provided.
International Orders?
We do not currently accept international orders on the webstore. For shipping outside the United States, please contact Rich, Rcole@ampmspecialties.com.
Issue with an order?
Upon receipt of goods, please double-check the items to ensure you are satisfied with your order. If there is a problem, please notify Rich, RCole@ampmspecialties.com within 7 days of the tracking delivery date, or your order will be deemed fully accepted and cannot be returned.